Frequently Asked Questions (FAQs)

Morgenstern Publishing is committed to providing a premium experience for all of our valued customers. Below are answers to common questions regarding our products and services.

Order Fulfillment & Shipping

Why was my physical order split into multiple shipments?

Due to the nature of our distribution process, physical products may be shipped separately based on item type. In most cases, similar products are packaged together—for example:

• Books ship with other books
• Canvases ship with other canvases
• Puzzles ship with puzzles

Each shipment will include a tracking number, if available.

How long does it take for orders to ship and arrive?

• Digital Items: Delivered instantly via email upon purchase.
• Physical Items: Processing begins as soon as the order is placed. Certain items, such as physical games, may require additional processing time.

Delivery times vary based on destination:

• Domestic Shipping (U.S.): Estimated 10-15 business days for most items.
• International Shipping: Not currently available.

Tracking numbers are provided for most shipments.

Digital Product Access

How do I download my digital purchases?

After purchasing a digital item (eBooks, art files, etc.), customers will receive an email with a link leading to an order page on our website where all purchased files can be downloaded.

For future access:

• Save the order email to retrieve downloads anytime.
• Log into your account to view past purchases.

Refunds & Returns

How does Morgenstern Publishing handle refunds?

Refund requests must be made within 30 days of receipt. Refunds are accepted for:

• Unsatisfactory goods
• Defective or broken items
• Items that do not match description

No refunds are available for digital products once downloaded.

Returns must be processed by mail. Users must first submit a refund request via the contact form. If approved, goods must be mailed to:

Morgenstern Publishing Returns
999 E Basse Rd Ste 180 #461
San Antonio, TX, 78209

Refunds are issued within 2 business days upon receipt and inspection of goods.

Disclaimers

Product Age Guidelines

All Morgenstern Publishing products are intended for mature audiences (18+).

Due to graphic content, strong language, and sensitive themes, our products are not recommended for individuals under the age of 18. Parents should exercise discretion when making purchases for minors.

Artificial Intelligence (AI) Usage

Morgenstern Publishing is the handmade creation of Morgana Meredith Morgenstern and is dedicated to preserving human artistry.

We affirm that AI is never used for:

• Writing in text-based products or services
• Game design
• Intellectual property development

AI is only utilized as a supplementary tool in specific visual areas, including, but not limited to:

• Background enhancements
• Special effects
• Post-processing refinements

Additionally, our music does not utilize AI for:

• Lyrics, titles, concepts, or themes
• Character ideation or intellectual property development

Our music exists as a novelty based on M.M. Morgenstern's characters and is exclusive to this website—it is not distributed on third-party platforms or storefronts.

AI is never used in isolation; it is only incorporated alongside authentic human creativity.

Offensive Content Warning

Certain content, including music, may be labeled with an Offensive Content Warning.

This designation reflects material that is presented from a character’s perspective within the world of M.M. Morgenstern’s novels.

Such content may contain:

• Strong language
• Violent or derogatory references
• Sexual themes
• Other mature elements

These depictions are not intended as real-world statements from Morgenstern Publishing or its authors, either politically or artistically.

Protection of Digital Likenesses & Intellectual Property

All character likenesses, including but not limited to 3D model-based and AI-generated designs, are protected under applicable copyright, trademark, and publicity rights laws in the State of Texas and under U.S. federal law. This protection extends to all websites, digital platforms, products, and services operated by or affiliated with Morgenstern Publishing, LLC.

Intellectual Property Protection

All content, including visual assets, character designs, branding elements, and proprietary digital creations, is safeguarded under Texas intellectual property statutes, including the Texas Uniform Trade Secrets Act, Texas Copyright Statute, and relevant federal protections such as the Digital Millennium Copyright Act (DMCA). Unauthorized reproduction, distribution, or commercial use without explicit prior licensing is strictly prohibited and may result in legal action.

Licensing Requirement

Any third-party use of these likenesses, assets, or intellectual property must be licensed in advance without exception. Licensing inquiries should be directed to contact@morgensternpublishing.com.

Takedown & Enforcement Policy

We actively enforce our intellectual property rights across all platforms and products. If unauthorized use is detected, we will issue a formal cease-and-desist notice and pursue DMCA takedown requests where applicable. Continued infringement may result in legal action, financial penalties, and claims for damages.

Further Inquiries

For additional questions or concerns, please contact us via our support page.